What We Collect and Why We Hold It
When you open an account, we collect the details you submit directly — your name, contact address, and the payment method you register, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or request a withdrawal through one of those local wallets,
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our system logs the transaction reference, amount, and timestamp so we can match payments accurately to your account. We also collect technical data your device sends automatically: IP address, browser type, and session identifiers. This helps us detect unusual access attempts and keep your account secure.
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If you contact Support Chat Bangladesh, the conversation is stored for a defined period so our team can follow up properly. We do not collect more than we need for these specific purposes. Data tied to bKash, Nagad, or Rocket transactions is retained only as long
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as required for payment reconciliation and any applicable regulatory obligations in your region. You can ask us to confirm what data we hold about you at any time by writing to our support channel. Availability of this service depends on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.